Frequently asked questions
Answers to the questions families ask us most.
Support at Home is the Australian Government program that helps older people get care and services to keep living safely and independently at home.
Eligibility is assessed through My Aged Care. You can register and request an assessment on 1800 200 422 or at myagedcare.gov.au. We can guide you through the process in your language. [PLACEHOLDER — confirm any criteria you wish to state.]
We aim to match you with carers who speak your language and understand your culture. [PLACEHOLDER — confirm the languages your team currently speaks.]
We publish a common price for every service we deliver across weekday, evening, weekend and public holiday rates, reviewed regularly and matched to the My Aged Care portal. See our Prices & Fees page. [PLACEHOLDER — add the real price table.]
No. There are no separate admin, travel, entry or exit fees. A care management fee of up to 10% of your quarterly budget may apply, and we explain it clearly up front.
Yes. Switching is simple and we make sure there is no gap in your care. See our Switch to Future Life Care page.